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U.S. complaints against airlines soar as on-time arrivals fall

BY Reuters
— 1:47 PM ET 06/23/2022

WASHINGTON, June 23 (Reuters) - U.S. consumers lodged more than triple the number of complaints against U.S. airlines in April compared with pre-pandemic levels as on-time arrivals fell, according to a report seen by Reuters.

The U.S. Transportation Department plans to announce later on Thursday that it received 5,079 complaints about airline service in April, up more than 320% over the 1,205 complaints received in pre-pandemic April 2019.

In April 2022, major carriers posted an on-time arrival rate of 76%, down from 77.2% in March and below the 79.8% rate in April 2019, the report said.

Airlines operated 566,893 flights in April, about 87% of the flights flown in the same month in 2019. (Reporting by David Shepardson; Editing by Mark Porter)

Copyright © Reuters 2008. All rights reserved. Republication or redistribution of Reuters content, including by caching, framing or similar means, is expressly prohibited without the prior written consent of Reuters. Reuters and the Reuters sphere logo are registered trademarks and trademarks of the Reuters group of companies around the world.

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