Provident Hires Tara Brady as Customer Experience Director
Ms. Brady is responsible for crafting and executing strategic initiatives that improve the customer experience across all touchpoints of their journey. In addition, she will collect, analyze, and synthesize information to produce actionable outcomes for a best-in-class customer experience. Ms. Brady will also establish and execute a roadmap for a Voice of the Customer (VoC) and Net Promoter Score (NPS) program, refining it on an ongoing basis and communicating its status to executive stakeholders.
“We are striving to transform the organization to consistently engage customers with superior interactions with measurable results,” said
Ms. Brady has more than 10 years’ experience invigorating and transforming the sales and customer experience cultures of high performing financial institutions. Most recently, she was Director of Member Experience for Affinity Federal Credit Union, where she improved and expanded customer experience milestones and deliverables, reconfigured sales enablement for the entire organization, and re-strategized, streamlined, and improved processes for operational excellence. She has also held senior leadership positions with WSFS Bank and Wells Fargo.
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About Provident Bank
Provident Bank, a community-oriented financial institution offering “Commitment you can count on” since 1839, is the wholly owned subsidiary of Provident Financial Services, Inc. (PFS) , which reported assets of
CONTACT:
732-504-9407
Keith.buscio@provident.bank
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